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FAQS

FAQS

Frequently Asked Questions & Answers

1. Are your products the same as the famous brands?

We just use the same materials, colors, sizes and production process. We have our own factory to produce and manufacture these lamps.

 

2. Why are your prices so cheap?

We closed all our offline stores in 2020 to focus on online sales. All our costs have been reduced. Our products come from our own factories.

Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.

 

3. After I receive the lamp, can I return it if I don’t like it?

We support refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product

After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product.

 

In order to ensure your interest and reduce the loss, we have a good plan as follows.

We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.

 

4. Do you replace parts damaged during shipping free of charge?

Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.

 

5. What should I do if there is a problem during the installation?

We recommend to check if the parts of the luminaire are complete one week before the installation in advance.

Our fixtures are very easy to install and can be installed by an average electrician.

If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.

 

6. Can I get a full refund because of quality issues?

We support full refund due to quality issues. (Pictures are required as evidence)

We will also give you options

1). We send you a new replacement product

2). If you don’t like it anymore, we’ll give you a full refund.

 

7. How long does it take to receive my product?

We follow up the package size of the product to choose the shipping method.

Package size under 40″ is usually shipped by courier company, and the delivery time is 9-14 days

Package size over 40″ is generally shipped by ocean freight, with a delivery time of 23-29 days.

In case of special products, our customer service will contact you to determine the time.

 

8. How long does it take to get shipping information?

Generally, the product will be handed over to the logistics provider after it is processed. It is greater than 1-3 days to get the logistics information after the products are handed over to the logistics provider.

 

9. Are bronze and black the same color?

Bronze and black are not the same color. If you need pure black. You need to confirm with our customer service. Because the production process is different.

 

10. I have a high ceiling? Can I customize the length of the rods or the length of the cord?

If the height of the ceiling is very high, you need to confirm the length of the rods, cord and chain with our customer service.

I am a contractor and need to buy a large quantity of products, can I get a trade discount?

Yes, please contact us at support@emmalighting.com and we will provide you with discount information.

I am a designer and need to buy a large quantity of products, can I get a trade discount?

Yes, please contact us at support@emmalighting.com and we will get you information on discounts.

I just want to buy some lights for my new house and don’t have a large order, is there a way for me to get a discount too?

Yes, if you are a new customer, you can subscribe to us and we will give you a newcomer discount code.

What payment methods do you accept?

Paypal, VISA, MasterCard, Delta, Switch, Solo, Maestro and Electron.

More information about the products

What kind of materials are used in our products?

Most of our products are made with high quality brass and K9 crystal.

How should I prepare when shopping for lighting?

First, know your budget. Second, if possible, look for pictures from magazines that reflect your tastes. Third, gather fabric or color chips for any areas you want to redecorate.

What is the best way to install my new light or chandelier?

Installation instructions are included with every item we sell. If you are unsure about the installation, we recommend that you contact a licensed contractor or electrician.

Is the Emma Ligthing chandelier made in the USA?

No, Emma Ligthing chandeliers are manufactured in Asia, such as China.

How do I clean my fixture?

Before cleaning, make sure the current is off.

Clean the metal parts with a soft cloth, dampened with a mild liquid soap solution. Wipe clean and polish with a very soft, dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature may damage the protective coating on metal parts.

Wooden parts can be polished with a fine furniture polish, but care should be taken to avoid getting the polish on metal surfaces.

Never use an automatic dishwasher to clean glass or crystal shades. Line the sink with a towel and fill it with warm water and a mild liquid soap. Clean the glass or crystal with a soft cloth, rinse and wipe dry.

Do your products come with any guarantee?

Yes, all of our products come with a 2-year manufacturer’s warranty that covers normal wear and tear.

Are your products UL listed?

Our products are not UL listed, but our electrical parts are UL listed and meet US safety codes and are installable by electricians.

Security and Privacy

Is it safe to order on the internet through emmalighting.com?

Yes. All information is encrypted via SSL during transmission to ensure maximum security. For more information on security and privacy, please click here.

Didn’t find what you were looking for?

Don’t find the answer to your question about shipping? Please contact us and we will get back to you as soon as possible. Contact us.

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© 2022, EMMA Lighting. All Rights Reserved.

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