Cannel-Coal Linear Chandelier 55″
30 Day Return & Exchange Policy
For products with quality problems, we offer 30 days free return service
As long as you are not satisfied with the product or change your mind, we offer a return service within 30 days of receipt, but our logistics and storage fees will need to be charged
Customized products do not support returns and exchanges.More
Expert Customer Service
The top canopy that mounts to the ceiling I received with the diameter of the holes did not match your screws to attach the poles. I had only two options either returned the whole package to you or make this hole bigger to fit these screws. We managed to drill a bigger hole half an inch in order to get it done right. Please next time check your product and screws and holes that they all match together especially on that particular piece on the top. We fix the problem the chandeliers looks good but I was very disappointed in the hardware received that does not match the canapy. I wouldn’t ask for a full refund but I think I’m entitled to some kind of compensation for this problem. It took us six hours to get this done. While it should take only less than an hour.
The light looks gorgeous. There were a few pieces of glass that was broken, I contacted the company seeking a replacement for the glass parts. They replied quickly and shipped the new parts.
It was a wonderful experience working with KEVIN of EMMA LIGHTING throughout the entire process from sales to shipping. We purchased this chandelier. This chandelier is all amazingly beautiful! Even more stunning than the pictures. Even more stunning than the pictures. The installation took some time, but it was totally worth it.
This chandelier is a reinterpretation of the simple artistic chandelier form of solid brass. The lamp has simple lines and sharp angles. Its elegant prism Glass Hurricane shows an Edison filament bulb, which flashes like a candle.
- Finish: Lacquered Burnished Brass / Bronze
Overall: 54¾”L x 12″W ; Canopy: 40″L x 5″W x 1″H ; Rods: four 6″, four 12″ and four 18″;Chandelier Body: 17″H; Weight: 46 lbs.
- If you need a longer size, please contact us.
- Size, Color, Material, Style, Number of Lights, Lampholder Model, Cord/Rod/Chain Length, can be specified according to the requirements of customization. Please contact us.
- Please note that this lamps requires self-assembly.
- Wipe with a soft, dry cloth (Included); Please take care to avoid using all cleaners and abrasives to avoid damaging the paint surface
|Material||Brass & Glass|
|Number of Lights||12|
|Light Source||E26 bulbs(Included)|
|Light source color||Warm white 3000K / Daylight 4000K(Default)|
|Power Source||(Hardwire) Professional installation recommended|
|Application||Home/Villa/Hotel/Living Room/Dining Room/Bedroom/|
1. Are your products the same as the famous brands?
We just use the same materials, colors, sizes, and production process. We have our own factory to produce and manufacture these lamps.
2. Why are your prices so cheap?
We closed all our offline stores in 2020 to focus on online sales. All our costs have been reduced. Our products come from our own factories.
Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.
3. After I receive the lamp, can I return it if I don't like it?
We support a refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product
After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product.
In order to ensure your interest and reduce the loss, we have a good plan as follows.
We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.
4. Do you replace parts damaged during shipping free of charge?
Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
5. What should I do if there is a problem during the installation?
We recommend checking if the parts of the luminaire are complete one week before the installation in advance.
Our fixtures are very easy to install and can be installed by an average electrician.
If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.
6. Can I get a full refund because of quality issues?
We support full refunds due to quality issues. (Pictures are required as evidence)
We will also give you options
1). We send you a new replacement product
2). If you don't like it anymore, we'll give you a full refund.
7. How long does it take to receive my product?
We follow up on the package size of the product to choose the shipping method.
Package size under 40" is usually shipped by the courier company, and the delivery time is 9-14 days
Package size over 40" is generally shipped by ocean freight, with a delivery time of 23-29 days.
In the case of special products, our customer service will contact you to determine the time.
8. How long does it take to get shipping information?
Generally, the product will be handed over to the logistics provider after it is processed. It is greater than 1-3 days to get the logistics information after the products are handed over to the logistics provider.
9. Are bronze and black the same color?
Bronze and black are not the same color. If you need pure black. You need to confirm with our customer service. Because the production process is different.
10. I have a high ceiling? Can I customize the length of the rods or the length of the cord?
If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.
Shopping: (Free shipping on all orders)
Most orders are shipped via Express Mail to the United States and Canada. Shipping time is 7-12 business days.
A small number of orders with oversized items (packaged over 40 inch) will be shipped via ocean freight with an approximate transit time of 24-32 days. Please see the "Shipping Policy" for more information.
RETURNS: (Returnable within 30 days)
Returns and exchanges can be made within 30 days of product delivery if there is a quality issue. Please see "Return Policy" for more information.
Warranty: (Free 2-year warranty).
Please see "Return Policy" for more information.
The luminaire contains so light source
If you have questions about this, please contact us in first instance: [email protected]