Elsass Branch Chandelier

1. Are your products the same as the famous brands?

We just use the same materials, colors, sizes, and production process. We have our own factory to produce and manufacture these lamps.

2. Why are your prices so cheap?

We closed all our offline stores in 2020 to focus on online sales. All our costs have been reduced. Our products come from our own factories.
Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.

3. After I receive the lamp, can I return it if I don't like it?

We support a refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product
After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product.

In order to ensure your interest and reduce the loss, we have a good plan as follows.
We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.

4. Do you replace parts damaged during shipping free of charge?

Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.

5. What should I do if there is a problem during the installation?

We recommend checking if the parts of the luminaire are complete one week before the installation in advance.
Our fixtures are very easy to install and can be installed by an average electrician.
If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.

6. Can I get a full refund because of quality issues?

We support full refunds due to quality issues. (Pictures are required as evidence)
We will also give you options
1). We send you a new replacement product
2). If you don't like it anymore, we'll give you a full refund.

7. How long does it take to receive my product?

We follow up on the package size of the product to choose the shipping method.
Package size under 40" is usually shipped by the courier company, and the delivery time is 9-14 days
Package size over 40" is generally shipped by ocean freight, with a delivery time of 23-29 days.
In the case of special products, our customer service will contact you to determine the time.

8. How long does it take to get shipping information?

Generally, the product will be handed over to the logistics provider after it is processed. It is greater than 1-3 days to get the logistics information after the products are handed over to the logistics provider.

9. Are bronze and black the same color?

Bronze and black are not the same color. If you need pure black. You need to confirm with our customer service. Because the production process is different.

10. I have a high ceiling? Can I customize the length of the rods or the length of the cord?

If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.