We just use the same materials, colors, sizes, and production process. We have our own factory to produce and manufacture these lamps.
We closed all our offline stores in 2020 to focus on online sales. All our costs have been reduced. Our products come from our own factories.
Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.
We support a refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product
After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product.
In order to ensure your interest and reduce the loss, we have a good plan as follows.
We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.
Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
We recommend checking if the parts of the luminaire are complete one week before the installation in advance.
Our fixtures are very easy to install and can be installed by an average electrician.
If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.
We support full refunds due to quality issues. (Pictures are required as evidence)
We will also give you options
1). We send you a new replacement product
2). If you don't like it anymore, we'll give you a full refund.
We follow up on the package size of the product to choose the shipping method.
Package size under 40" is usually shipped by the courier company, and the delivery time is 9-14 days
Package size over 40" is generally shipped by ocean freight, with a delivery time of 23-29 days.
In the case of special products, our customer service will contact you to determine the time.
Generally, the product will be handed over to the logistics provider after it is processed. It is greater than 1-3 days to get the logistics information after the products are handed over to the logistics provider.
Bronze and black are not the same color. If you need pure black. You need to confirm with our customer service. Because the production process is different.
If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.
Shopping: (Free shipping on all orders)
Most orders are shipped via Express Mail to the United States and Canada. Shipping time is 7-12 business days.
A small number of orders with oversized items (packaged over 40 inch) will be shipped via ocean freight with an approximate transit time of 24-32 days. Please see the "Shipping Policy" for more information.
RETURNS: (Returnable within 30 days)
Returns and exchanges can be made within 30 days of product delivery if there is a quality issue. Please see "Return Policy" for more information.
Warranty: (Free 2-year warranty).
Please see "Return Policy" for more information.
The luminaire contains so light source
If you have questions about this, please contact us in first instance: support@emmalighting.com
Our products are manufactured under strict requirements and we will not compromise our quality because of low prices. We understand the importance of a good product for our customers.
It was a very good shopping experience and I'm glad I had Kevin's help.
I was worried about how it would look after installation and Kevin told me that we could take a detailed picture of the product for you before we shipped it, and we shipped it when you felt it was ready.
I was shocked to see the details, this product is very beautiful. I agreed to ship it and waited for a while. When I received the product, one of the glass shades was broken, but Kvein took care of that for me first. Immediately sent me a replacement glass shade with.
It is now installed and our family loves the fixture.
I purchased the stairwell fixture from Emma Lighting and the light was the perfect size. It did take some time (2-3 hours) to press all the patches together; but Emma Lighting provided white gloves and wipes to keep everything sparkling. The quality of the product is really worthy of boasting and the quality exceeded expectations. After the installation was complete. Very pretty. Would recommend and buy again!
I absolutely love my chandelier from Emma Lighting. Not only because the price fit my budget perfectly, but the chandelier looks amazing and beautiful in the dining space where I'm hosting a dinner party. And the light source they gave away is dimmable. It added to the ambiance of our dinner party. And you get free shipping when you order. I recommend it.
The workmanship is very fine and the color is very beautiful. Every detail is the same as RH. A very worthwhile purchase.
I just installed it inside my dining room and I love how beautiful it looks! Everything needed for installation is in the box and the fixture comes with the bulbs included, so if you want the bulb support to be dimmable, you just need to purchase your own dimmable bulbs. Looking forward to buying more from this site !!!!
Really like this wall lamp, very beautiful. Already installed
We haven't put up the lights yet, but Emma Lighting has been fantastic to work with.
I put two of these fixtures in my dining room and the lighting is gorgeous! I've been searching and waiting for the perfect chandelier, hanging crystal stones is a lot of work ...... But well worth it! I highly recommend this fixture. I highly recommend this fixture.
These wall sconces are exactly what I was looking for. Really like how this installation turned out. Shipping was quick received the product in 9 days.
Absolutely stunning!!! As stated in other reviews, the product is 100% similar to RH and I asked Kevin if it was the same as RH. He replied that it was different. The product I received was almost indistinguishable very similar. I have attached photos and everyone loves the chandelier and it is my favorite source of lighting (because the bulbs are dimmable). It compliments my space and creates a unifying inspiration in terms of lighting!!! You won't be disappointed.
However, it is beautiful when assembled, but putting it together takes a few hours. You have to connect it one by one with very small wires at the top and bottom. Unless you have a lot of time and are very patient, it is recommended to hire someone to do it.
Customer service kevin was very patient and helpful and patient with fixture questions. Very happy for this cooperation.
I just contacted Kevin, Kevin showed me a few videos and I bought it, but the next day I regretted it and was worried it was a scam. I then raised an objection. But Kevin was very patient in calling me, although the English is not good. But still patiently explained to me the production of the product, the time required for delivery, and Kevin's guarantee, saying that 4-6 weeks to receive the product immediately full refund. I was finally impressed by Kevin's sincerity. Decided to give it a try.
The day before yesterday the product arrived, Kevin immediately contacted me and said I could open the package to see the product. I was very surprised at the workmanship and quality of this product when I opened it.
And 2 extra bulbs were given to me, and the bulbs are dimmable. I have purchased a couple of my kitchen wall sconces. A very trustworthy company EMMA Lighting
I bought the 54" rectangular chandelier raindrop for my dining room table. Unpacking each large raindrop, the raindrops are very weighty, but when it's done, I've never seen anything so beautiful in my life!!! I am in the process of upgrading all of my lighting and it is the most gorgeous thing ever. It has changed the whole look. The quality is excellent and the raindrops are much better than expected. It looks like a $9,000+ fixture. I love it. 10 stars if I may!!!
Very happy with a purchase, previously purchased other lamps, this lamp is the first time to buy. Love the smoky gray glass. The product is very beautiful. Very textured. Thank you Kevin for your service many times. Highly recommend.
We recently purchased the 71" chandelier for our dining room. It was easy to install, the product is of very high quality and the chandelier is simply stunning. We are very pleased with it. To celebrate, the attentive customer service person told us that the bulbs were dimmable and that we could go to the market and purchase a dimmable switch panel so that we could set the holiday mood by adjusting the light and dark levels during the holidays. It took the kids and I 2 hours to help the electrician assemble the light fixture, but the end result was well worth it. A very good purchase. Highly recommend EMMA Lighting!
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