Shipping policy
January 4, 2022 2023-01-07 18:29Shipping policy
Shipping Policy
Thank you for supporting Emmalighting and we will provide you with the most pleasant shopping experience. Due to covid-19, there may be delays in international shipping. In order to track your order, please contact Emmalighting (support@emmalighting.com) so that we can provide you with a tracking number for your order.
Order Processing Time
It is the time elapsed between the time a customer places an order and the time the seller delivers the order to the courier.
Generally, orders will be shipped within 3-5 business days after order confirmation/payment. For special orders a processing time of 5-9 business days is required. Delays may occur for orders placed on weekends.
Our warehouse only operates during standard business hours, Monday through Friday, excluding holidays. In such cases, we take steps to ensure that shipping delays are kept to a minimum.
Shipping Costs and Transit Times
Emmalighting offers free standard shipping on all orders.
Country : Canada, USA
Estimated Delivery Time: 7-14 days
Shipping: Free Shipping
Courier: DHL/FEDEX/UPS
Note: For package size over 40″, we will choose ocean shipping according to the situation, and the ocean shipping time is about 35-45 days. We will communicate with customers in advance. If the customer’s package is oversized, but want to get the product quickly, you can contact us (support@emmalighting.com).
Total delivery time = processing time + shipping time (depending on your location)
Tracking
You will receive an email when your order is shipped out. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you are unable to track your package properly, please contact us and we will resolve the issue within 48 hours.
Out of delivery time
Due to covid-19, international shipping may be delayed. If your order is delayed, please contact us via email at support@emmalighting.com and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.
Order Cancellation
We understand that for some reason you want to cancel or modify your order, we can help you cancel your order within 24 hours of the order being initiated, but you cannot cancel if the goods have already been delivered to logistics. If you do not like the goods, you can initiate a return request after you have received them.
About taxes
In a few cases, orders may be subject to customs fees charged by your government, not our website, and you will be responsible for these fees. We apologize for the inconvenience, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.
Breakage in transit
In rare cases breakage can occur, but crushing and bumping in transit cannot be ruled out as a cause of part breakage, please contact us and we will replace the broken part for you free of charge.
Contact us
If you have any questions you can contact us (support@emmalighting.com)
Handcrafted art products
Our products are manufactured under strict requirements and we will not compromise our quality because of low prices. We understand the importance of a good product for our customers.
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from 415 reviewsI bought two Boule de Cristal Chandeliers: 24 inch (12 lamps) and 36 inch (18 lamps) with smoked glass and silver rods. 36 inch has more a circular shape whereas 24 inch looks more like a sphere. Both look gorgeous in our dinning room and hallway; especially it gives a very beautiful effect with crystals when lights are dimmed. Exactly the same lamps as from Restauration Hardware but for 1/4 of the price. I couldn’t believe this deal! I was worry when I learned that my lamps will be shipped from Hong Kong. But shipment with DHL Express arrived in less than two weeks and was so well packed. I can highly recommend Emma Lighting; it is trustful and customer friendly company.
It was a very good shopping experience and I'm glad I had Kevin's help.
I was worried about how it would look after installation and Kevin told me that we could take a detailed picture of the product for you before we shipped it, and we shipped it when you felt it was ready.
I was shocked to see the details, this product is very beautiful. I agreed to ship it and waited for a while. When I received the product, one of the glass shades was broken, but Kvein took care of that for me first. Immediately sent me a replacement glass shade with.
It is now installed and our family loves the fixture.
I purchased the stairwell fixture from Emma Lighting and the light was the perfect size. It did take some time (2-3 hours) to press all the patches together; but Emma Lighting provided white gloves and wipes to keep everything sparkling. The quality of the product is really worthy of boasting and the quality exceeded expectations. After the installation was complete. Very pretty. Would recommend and buy again!
I absolutely love my chandelier from Emma Lighting. Not only because the price fit my budget perfectly, but the chandelier looks amazing and beautiful in the dining space where I'm hosting a dinner party. And the light source they gave away is dimmable. It added to the ambiance of our dinner party. And you get free shipping when you order. I recommend it.
The workmanship is very fine and the color is very beautiful. Every detail is the same as RH. A very worthwhile purchase.
I just installed it inside my dining room and I love how beautiful it looks! Everything needed for installation is in the box and the fixture comes with the bulbs included, so if you want the bulb support to be dimmable, you just need to purchase your own dimmable bulbs. Looking forward to buying more from this site !!!!
Really like this wall lamp, very beautiful. Already installed
We haven't put up the lights yet, but Emma Lighting has been fantastic to work with.
I put two of these fixtures in my dining room and the lighting is gorgeous! I've been searching and waiting for the perfect chandelier, hanging crystal stones is a lot of work ...... But well worth it! I highly recommend this fixture. I highly recommend this fixture.
These wall sconces are exactly what I was looking for. Really like how this installation turned out. Shipping was quick received the product in 9 days.
Absolutely stunning!!! As stated in other reviews, the product is 100% similar to RH and I asked Kevin if it was the same as RH. He replied that it was different. The product I received was almost indistinguishable very similar. I have attached photos and everyone loves the chandelier and it is my favorite source of lighting (because the bulbs are dimmable). It compliments my space and creates a unifying inspiration in terms of lighting!!! You won't be disappointed.
However, it is beautiful when assembled, but putting it together takes a few hours. You have to connect it one by one with very small wires at the top and bottom. Unless you have a lot of time and are very patient, it is recommended to hire someone to do it.
Customer service kevin was very patient and helpful and patient with fixture questions. Very happy for this cooperation.
I just contacted Kevin, Kevin showed me a few videos and I bought it, but the next day I regretted it and was worried it was a scam. I then raised an objection. But Kevin was very patient in calling me, although the English is not good. But still patiently explained to me the production of the product, the time required for delivery, and Kevin's guarantee, saying that 4-6 weeks to receive the product immediately full refund. I was finally impressed by Kevin's sincerity. Decided to give it a try.
The day before yesterday the product arrived, Kevin immediately contacted me and said I could open the package to see the product. I was very surprised at the workmanship and quality of this product when I opened it.
And 2 extra bulbs were given to me, and the bulbs are dimmable. I have purchased a couple of my kitchen wall sconces. A very trustworthy company EMMA Lighting
I bought the 54" rectangular chandelier raindrop for my dining room table. Unpacking each large raindrop, the raindrops are very weighty, but when it's done, I've never seen anything so beautiful in my life!!! I am in the process of upgrading all of my lighting and it is the most gorgeous thing ever. It has changed the whole look. The quality is excellent and the raindrops are much better than expected. It looks like a $9,000+ fixture. I love it. 10 stars if I may!!!
Very happy with a purchase, previously purchased other lamps, this lamp is the first time to buy. Love the smoky gray glass. The product is very beautiful. Very textured. Thank you Kevin for your service many times. Highly recommend.
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