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Shipping policy

Shipping policy

Shipping Policy

Thank you for supporting Emmalighting and we will provide you with the most pleasant shopping experience. Due to covid-19, there may be delays in international shipping. In order to track your order, please contact Emmalighting  (support@emmalighting.com) so that we can provide you with a tracking number for your order.

Order Processing Time

It is the time elapsed between the time a customer places an order and the time the seller delivers the order to the courier.
Generally, orders will be shipped within 3-5 business days after order confirmation/payment. For special orders a processing time of 5-9 business days is required. Delays may occur for orders placed on weekends.

Our warehouse only operates during standard business hours, Monday through Friday, excluding holidays. In such cases, we take steps to ensure that shipping delays are kept to a minimum.

Shipping Costs and Transit Times

Emmalighting offers free standard shipping on all orders.

Country : Canada, USA

Estimated Delivery Time: 7-14 days

Shipping: Free Shipping

Courier: DHL/FEDEX/UPS

Note: For package size over 40″, we will choose ocean shipping according to the situation, and the ocean shipping time is about 35-45 days. We will communicate with customers in advance. If the customer’s package is oversized, but want to get the product quickly, you can contact us (support@emmalighting.com).

Total delivery time = processing time + shipping time (depending on your location)

Tracking

You will receive an email when your order is shipped out. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you are unable to track your package properly, please contact us and we will resolve the issue within 48 hours.
Out of delivery time

Due to covid-19, international shipping may be delayed. If your order is delayed, please contact us via email at support@emmalighting.com and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.

Order Cancellation

We understand that for some reason you want to cancel or modify your order, we can help you cancel your order within 24 hours of the order being initiated, but you cannot cancel if the goods have already been delivered to logistics. If you do not like the goods, you can initiate a return request after you have received them.

About taxes

In a few cases, orders may be subject to customs fees charged by your government, not our website, and you will be responsible for these fees. We apologize for the inconvenience, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.

Breakage in transit

In rare cases breakage can occur, but crushing and bumping in transit cannot be ruled out as a cause of part breakage, please contact us and we will replace the broken part for you free of charge.
 

Contact us

If you have any questions you can contact us (support@emmalighting.com)

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© 2022, EMMA Lighting. All Rights Reserved.

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